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Newmarket Hydro FAQ

Common questions regarding online account information and Hydro billing.

What Online Account Services are available?

• View your current Statements and Due Dates
• View meter reading information
• Compare Monthly electricity usage
• View your Account summaries
• View your Billing History
• View rate information
• Submit a change of address request
• View your Service Order Status

How can I contact Newmarket Hydro about issues or questions regarding my account?

Visit our contact information page, and use one of the listed methods to contact us.

Where can I find a list of phone numbers if I want to reach someone at Newmarket Hydro?

Click here to view our contact information page.

How do I give Newmarket Hydro feedback?

Send an email to with subject line “Newmarket Hydro website feedback”.

This is my first time using online account information. Where can I find my account information?

All information needed to login is present on a recent copy of your Newmarket Hydro bill. If you cannot locate the required information on your bill, please contact us for assistance.

My account does not reflect my recent payment, why?

Payments and Charges usually take 2-3 days to be reflected in the billing system. If your online account details are not accurate within a week, please contact us.

Why has my Hydro Bill increased?

• Your Hydro Bill could have increased due to any number of reasons. Most often it is due to a change in the amount of power used. Some examples that would increase your consumption would be:
vvv - Supplementary electric heat being used.
vvv - Automobile block heater
vvv - Increase in hot water consumption, addition of a dishwasher, increase in household occupants etc.
vvv - Use of high-consumption items such as those mentioned above will result in higher hydro usage, and vvvvvconsequently an increase on your Hydro Bill.

What is a kilo-watt hour?

It's the unit of electricity that your hydro meter measures and for which we bill you each month. A kilowatt-hour [kWh] is 1,000 watts of electricity used in one hour. That is the equivalent of the power used to light a 100 watt light bulb for ten hours. KWh usually accumulates in fractions. If the 100 watt light bulb is on for one hour that’s one tenth of a kWh. If it’s on for one hour per day for 30 days that’s 30 X 1/10 = 3 kWh. To operate a standard 5,000 watt electric clothes dryer for 12 minutes, 1/5th of an hour would equal 1 kWh. To operate the drier for an hour would use 5 kWh.