Common questions regarding online account information
and Hydro billing.
• View your current Statements and Due Dates
• View meter reading information
• Compare Monthly electricity usage
• View your Account summaries
• View your Billing History
• View rate information
• Submit a change of address request
• View your Service Order Status
Visit our contact information page, and use one of
the listed methods to contact us.
Click here to view our contact
Send an email to
with subject line “Newmarket Hydro website feedback”.
All information needed to login is present on a recent
copy of your Newmarket Hydro bill. If you cannot locate the required
information on your bill, please contact us for assistance.
Payments and Charges usually take 2-3 days to be reflected
in the billing system. If your online account details are not accurate
within a week, please contact us.
• Your Hydro Bill could have increased due to
any number of reasons. Most often it is due to a change in the amount
of power used. Some examples that would increase your consumption
vvv - Supplementary electric heat being
vvv - Automobile block heater
vvv - Increase in hot water consumption,
addition of a dishwasher, increase in household occupants etc.
vvv - Use of high-consumption items
such as those mentioned above will result in higher hydro usage,
and vvvvvconsequently an increase on
your Hydro Bill.
It's the unit of electricity that your hydro meter
measures and for which we bill you each month. A kilowatt-hour [kWh]
is 1,000 watts of electricity used in one hour. That is the equivalent
of the power used to light a 100 watt light bulb for ten hours.
KWh usually accumulates in fractions. If the 100 watt light bulb
is on for one hour that’s one tenth of a kWh. If it’s
on for one hour per day for 30 days that’s 30 X 1/10 = 3 kWh.
To operate a standard 5,000 watt electric clothes dryer for 12 minutes,
1/5th of an hour would equal 1 kWh. To operate the drier for an
hour would use 5 kWh.