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COVID-19 Update:

NEWMARKET TAY POWER HAS CLOSED ITS FACILITIES TO THE PUBLIC UNTIL FURTHER NOTICE. ALL DEPARTMENTS ARE STILL OPERATING. CUSTOMERS CAN CONTACT US BY PHONE, EMAIL, FAX, TWITTER, OR THROUGH OUR WEBSITE.

The Government of Ontario has extended the suspension of TOU rates to provide consumers with greater stability and predictability with their electricity bills. A fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 ¢/kWh, will be automatically applied to all TOU customers 24 hours a day, 7 days a week. This fixed electricity price will be in place from June 1 to October 31, 2020.

Starting November 1, 2020, customers will be able to choose a plan that best suits their household and lifestyle with the option of either TOU electricity rates or tiered pricing, which will provide a set rate for electricity up to a certain level of consumption. More details to follow.

CONTINUED SERVICE PLANNING FOR CORONAVIRUS (COVID-19)

Dear Valued Customers, Vendors and Stakeholders,

With the increasing news and concern regarding the Coronavirus (COVID-19) pandemic, we recognize the importance of continuing to serve you reliably, safely and efficiently. We assure you that we have been closely monitoring news from reputable sources, such as the Government of Ontario and your Local Public Health Unit.

Newmarket-Tay Power is taking extra precautions to keep customers, employees and communities at large safe. We remain committed to transparency during this time and have defined our contingency plan for various types of situations that may arise. While the risk still remains low in Canada, Newmarket-Tay Power is taking the following measures to limit the spread of an outbreak:

• In an effort to minimize the spread of an outbreak, Newmarket-Tay Power will be closing its facilities to the public effective March 16, 2020. Although public access will be restricted, business will continue.

• We have increased communications with our employees on health and safety measures.

• Cleaning protocols, such as routine surface cleaning, have been enhanced at each of our offices.

• On-site and in-person scheduled meetings with third parties have been suspended until further notice. Meetings will be conducted by webinar, conference call or other virtual communication tools we have in place.

For more information, please click here.













Try it and then forget it

Try out a pre-authorized payment plan (PAP) with Newmarket-Tay Power Distribution. If for any reason you don’t like the convenience of PAP, tell us and we’ll immediately cancel it for you, no questions asked. What is there to lose (other than the burden of having to remember to pay the hydro bill every month)?


October 16, 2020: Our 2019 OEB (Ontario Energy Board) electricity distributor scorecard has been posted. Click to view...

October 13, 2020: Time-of-Use customers can now choose to pay Tiered prices instead. Click to view...

July 13, 2020: COVID-19 Energy Assistance Program (CEAP) applications are now being accepted. Click to view...

July 10, 2020: Financial assistance programs are available if you have difficulty paying your electricity bills. Click to view...

June 3, 2020: The Ontario Energy Board (OEB) is issuing this letter to provide guidance to electricity distributors regarding the implementation of the May 1, 2020 Emergency Order. Click to view...

March 26, 2020: Newmarket-Tay Power has published a listing of Frequently Asked Questions regarding the TOU rate changes to support Ontarians impacted by the global COVID-19 outbreak. Click to view...

March 19, 2020: Newmarket-Tay Power is committed to customers who may be affected by the Coronavirus (COVID-19) and to maintaining the safety of our employees along with business continuity for our vendors, stakeholders and communities we serve. Click to view...